I was on the $**.** plan why has my bill gone up to $**.** per month. Also I had proble...

GetHuman-tobypain's customer service issue with Cricket Wireless from November 2018

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The issue in GetHuman-tobypain's own words
I was on the $**.** plan why has my bill gone up to $**.** per month. Also I had problems with my phone I had payed for insurence on that phone.I went into a cricket store in ogden Ut. On about **th and Washington st. The girl scamed me knowing that I had insurence on my phone I was having problems with and told me that I would have purchase another phone she lied to me and took advantage of me. I want it corrected and the money back that she decieved me into buying knowing that I had insurence and got me to buy another phone costing me a lot of money. Look into my old plan and the phone I had and what she deceived me into buying another saying that my old one was bad. This manover of me an older oerson was uncalled for and I am due justice. Is it common practice for your employees to take advantage of older individuals. Also my payment as was $**.** not $**.** . . I want satisfaction, it was wrong of her to ignore the fact that I had payed insurence on that phone, she should have fixed or replaced it without my plan changing nor having to spend hundreds for another phone.I want an investigation into my accounts and past phone.
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Cricket Wireless

Customer service issue
Reported by GetHuman-tobypain
Nov 1st, 2018 - a mon ago
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GetHuman-tobypain started working on this issue
Nov 1st 7:01pm