Before contacting them, items GetHuman1576905 may need:
Phone number, Last 4 of SSN, Name on the account, and Billing address
The issue in GetHuman1576905's own words
Received message that my payment did not go through. Went online change my credit card number, made a payment. This morning I get a text saying my service was discontinued for non-payment and auto-pay was turned off! WTF just went on reinterred credit card number made payment, went back on reset up auto pay! I want the $* charge removed and I want to know why it didn't accept my payment twice!! This is so frustrating
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