I made a call to pay my bridge payment around ** pm last night. Said cricket was making...

GetHuman-elainieb's customer service issue with Cricket Wireless from October 2018

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The issue in GetHuman-elainieb's own words
I made a call to pay my bridge payment around ** pm last night. Said cricket was making changes so therfor i couldnt pay my bridge payment what so ever. Which was extremely devastating for the fact that i tried to call and even try on the cricket website. I called the customer service to see if it could be resolved since now I have take my full payment amount today and was told there was nothing they could do. Even asked to speak with manager and he said that's why I should have paid in the morning. That's just rude and wrong because he doesn't know my life and what's going on to know why I couldn't. He gave his name as Carlos and that he wasn't going to give his last name which was fine. So I asked for his I'D Number and HE SAID NO HE DIDN'T HAVE TO GIVE ME ANY I FORMATION just that his name is Carlos and that y'all can trace the call to him. So I said again are you the manager or can I speak to someone higher and he said he is the manager and no being extremely rude! Before I was transferred to him I spoke with a Brian his I'D Number is *********. Hope it can be resolved and get better customer service than getting told that I should have made a payment when y'all sent the notification in the morning and not when I wanted to make the payment at night which I felt like he was being emotionally abusive trying to force me to do what he says or otherwise y'all wouldn't help me fix the problem. He didn't resolve my problem he just made me upset by his attitude. I'm sure this isn't the first complaint on him since he seems so confident that he can tell people what to do. I made my full payment now which is ridiculous because i had no notice that cricket would be doing update or changes made late at night which was before ** am. When I was making the call to pay my payment as long as it was before **am.

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Cricket Wireless

Customer service issue
Reported by GetHuman-elainieb
Oct 21st, 2018 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 1399 others
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Timeline

GetHuman-elainieb started working on this issue
Oct 21st, 2018 5:59pm