Fulfillment of written agreement on expired promotion

GetHuman-coolcapt's customer service issue with Cricket Wireless from September 2018

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The issue in GetHuman-coolcapt's own words
Swap ONE number for another, keeping everything as is. ... I need to change one number (port one out, bring an existing Cricket number in to replace that one), and keep my * lines for $*** promotion. I was promised twice in writing, by two different agents, with a note made on our account as well, that it would be possible, despite the fact the promotion no longer existed. I will take this to small claims court or beyond as necessary to receive that which I was promised. Your prompt attention to this matter would be greatly appreciated! The number being ported OUT is **********, and the one to replace it is **********. I will gladly provide written proof of everything that I'm saying I was promised if requested. Thanks,
I was promised this would all work out, in writing. I have put an incredible amount of work into resolving this.
Stand behind their word.
Long-time customer, never a late payment.
Spent hours chatting*talking to their customer service, who all told me the same things I already knew.
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Cricket Wireless

* lines for $*** (Group Save *)
Customer service issue
Reported by GetHuman-coolcapt
Sep 17th, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 954 others
0 customers following this
Items needed
Phone number
Last 4 of SSN
Name on the account
Billing address

Timeline

GetHuman-coolcapt started working on this issue
Sep 17th, 2018 1:16am
GetHuman-coolcapt indicated the issue is not fixed yet.
Sep 17th, 2018 1:17am