My father just got a new cricket phone. He is disabled and knows minimum about use of h...

GetHuman-azlon's customer service issue with Cricket Wireless from August 2018

Help with my Cricket Wireless issue
The issue in GetHuman-azlon's own words
My father just got a new cricket phone. He is disabled and knows minimum about use of high speed data. His bank account has been charged with six additional gb of high speed data and he did not make the change to his account features. The information of his debit card was saved on the my cricket app from the last phone. Somehow switching phones has made these additional charges and if they are not reimbursed or credited toward his next payment of a bill he is going to switch phone services. He has been a loyal customer to cricket for years and is hoping to see this mistake taken care of and fixed by a company he considers to be honest. Please fix this. The account information is under Louis Reece, ***-***-****.
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Cricket Wireless

Customer service issue
Reported by GetHuman-azlon
Aug 1st, 2018 - 9 mons ago
I have an issue with Cricket Wireless too
Fixed
Seen by 2 customers so far
Similar issue to 537 others
0 customers following this
Items needed
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Last 4 of SSN
Name on the account
Billing address
Timeline
GetHuman-azlon started working on this issue
Aug 1st, 2018 10:24pm
GetHuman-azlon indicated the issue is not fixed yet.
Aug 3rd, 2018 3:42pm