Purchased my phone in Feburary **** it's a Samsung Halo I have an insurance plan for...

GetHuman-tmgongli's customer service issue with Cricket Wireless from May 2018

5 views | 346 similar | 0 following
Help with my Cricket Wireless issue
GetHuman-tmgongli's next move: call Cricket Wireless.
The best way to get your problem resolved is to tap the button below to start calling Cricket Wireless. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-tmgongli's own words
Purchased my phone in Feburary **** it's a Samsung Halo I have an insurance plan for $* a month this is the *nd phone I purchased since be coming a cricket wireless customer and it has issues I was curious to know if I had a refurbished phone so I typed in the keys words and found a demo on how to do the test on my phone there are ** steps to the test and guess what once I got to step *** the touch test where you're suppose to color a bright green border around the screen without drawing a line it drew a line and froze up my phone I had to restart the phone and continue the test at step*** it continued to malfunction on step*** and *** had yo restart phone again I paid for a NEW PHONE the sales associate brought it to me in a BRIGHT GREEN and it had all the accessories like it was BRAND NEW no scuffs or scratches looked NEW but I'm doubting it very much I want this resolved (fixed or a new phone ) the sales associate will run the refurbish test before i leave the store) and if it isn't resolved, I will be filing a complaint with the BBB

GetHuman-tmgongli did not yet indicate what Cricket Wireless should do to make this right.

How GetHuman-tmgongli fixed the problem

We are waiting for GetHuman-tmgongli to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cricket Wireless's attention and get better help faster. Tap below to get started.
Having Cricket Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tmgongli fixes it.
This email address isn't valid

Cricket Wireless

Customer service issue
Reported by GetHuman-tmgongli
May 26th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 346 others
0 customers following this
Items needed
Phone number
Last 4 of SSN
Name on the account
Billing address

Timeline

GetHuman-tmgongli started working on this issue
May 26th, 2018 4:16am
GetHuman-tmgongli indicated the issue is not fixed yet.
May 26th, 2018 5:19am
GetHuman-tmgongli indicated the issue is not fixed yet.
May 26th, 2018 5:20am
GetHuman-tmgongli indicated the issue is not fixed yet.
May 26th, 2018 5:20am