Purchased my phone in Feburary **** it's a Samsung Halo I have an insurance plan for...

GetHuman-tmgongli's customer service issue with Cricket Wireless from May 2018

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The issue in GetHuman-tmgongli's own words
Purchased my phone in Feburary **** it's a Samsung Halo I have an insurance plan for $* a month this is the *nd phone I purchased since be coming a cricket wireless customer and it has issues I was curious to know if I had a refurbished phone so I typed in the keys words and found a demo on how to do the test on my phone there are ** steps to the test and guess what once I got to step *** the touch test where you're suppose to color a bright green border around the screen without drawing a line it drew a line and froze up my phone I had to restart the phone and continue the test at step*** it continued to malfunction on step*** and *** had yo restart phone again I paid for a NEW PHONE the sales associate brought it to me in a BRIGHT GREEN and it had all the accessories like it was BRAND NEW no scuffs or scratches looked NEW but I'm doubting it very much I want this resolved (fixed or a new phone ) the sales associate will run the refurbish test before i leave the store) and if it isn't resolved, I will be filing a complaint with the BBB
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Cricket Wireless

Customer service issue
Reported by GetHuman-tmgongli
May 26th, 2018 - 6 mons ago
I have an issue with Cricket Wireless too
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Seen by 5 customers so far
Similar issue to 346 others
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GetHuman-tmgongli started working on this issue
May 26th 4:16am
GetHuman-tmgongli indicated the issue is not fixed yet.
May 26th 5:19am
GetHuman-tmgongli indicated the issue is not fixed yet.
May 26th 5:20am
GetHuman-tmgongli indicated the issue is not fixed yet.
May 26th 5:20am