I have tried and tried to tell CS reps my payments are not due until the **th of every...

GetHuman-ccandmem's customer service issue with Cricket Communications from February 2019

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The issue in GetHuman-ccandmem's own words
I have tried and tried to tell CS reps my payments are not due until the **th of every month. This was established a long time ago. I've been disconnected from the **th when my bill is not due! I'm tired of getting text notifications saying my acct will be charged on the **, **, **, when from the start, I advised that I do not get paid until the **th of every month. But, then my employer likes to post date checks! (This is illegal in my state). Nevertheless, I have until the **th of every month until midnight to pay my bill. I put my card on file for direct debit, but to ONLY happen ON MY DUE DATE OF THE **TH! NO SOONER! THEN, the rep advised that I will be charged to switch this. NO. I will not. Then, she tried to break down my bill of $**.** saying, "we * Cricket are only charging you $*.** per day" and how lucky I am, when I Interrupted her! How dare her! Try to intimidate, humiliate belittle me?! Shame! Is this the way Cricket trains their reps and to talk down to people who've been with Cricket since CRICKET OPENED THEIR DOORS?! I'VE PROBABLY BEEN WITH CRICKET LONGER THAN SHE IS OLD! I'll be ** in June, raising a disabled grandson, now age *, and will NOT tollerate rude customer service nor my phone service being interrupted when I pay my bills! I do NOT deserve this. I pay my bills EVERY MONTH AND I SHOULD BE TREATED WITH RESPECT! Do NOT send me notifications to say your taking money from my account any sooner than the due date and time. **Another URGENT ISSUE: My computer was hacked in the worse way, INTRUDING and VIOLATING MY LIFE, and they have all my passwords for *** accts plus all my personal phone info. Any extra security tips would be most appreciated! DO NOT USE MY HOTMAIL ACCT! ONLY USE *****@***.com FROM HERE ON OUT. DO NOT SEND ANY CONFIRMATIONS to the Hotmail account. They've stolen my bank info, license, birth certificates, soc sec *s, had use of my cameras on both my computer and phone! I was not able to stop them. Every time I tried, they block me. So, being a novice, they helped themselves to many docs, pics, etc. Google and Comcast have spent time with me and put more security on my Google acct., but have not been able to clean up Microsoft apps. I've yet to be able to change the PWs, but will shortly and report this to the authorities and who Google advised me to. Cricket may be compromised too. "Spark", research for autism was hacked. FYI.**Thank you,*Carrie S. Cooper
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Cricket Communications

Customer service issue
Reported by GetHuman-ccandmem
Feb 14th, 2019 - 8 mons ago
I have an issue with Cricket Communications too
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GetHuman-ccandmem started working on this issue
Feb 14th 11:46pm
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Feb 14th 11:47pm