I ordered a phone off the website to upgrade line ***-***-****. The box was in UPS car...

GetHuman1461930's customer service issue with Cricket Communications from November 2018

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The issue in GetHuman1461930's own words
I ordered a phone off the website to upgrade line ***-***-****. The box was in UPS care for delivery. My husband went to pick up the package from the hub on Vero Rd. He relized the phone was not in the box the instructions for activation was all thede was. I would like to have that phone blocked and have another phone sent to the same address. Cricket has given me the run around saying there was nothing they could do. Warranty department rep said I needed a physical phone in order to have it replacw. Customercare said I never activated the phone so their department could not help. I just need the pbone shipped to me again. Please block the stolen phone and issue me a new one.
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Cricket Communications

Customer service issue
Reported by GetHuman1461930
Nov 1st, 2018 - a mon ago
I have an issue with Cricket Communications too
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Timeline
GetHuman1461930 started working on this issue
Nov 1st 3:46am