Before contacting them, items GetHuman1461930 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman1461930's own words
I ordered a phone off the website to upgrade line ***-***-****. The box was in UPS care for delivery. My husband went to pick up the package from the hub on Vero Rd. He relized the phone was not in the box the instructions for activation was all thede was. I would like to have that phone blocked and have another phone sent to the same address. Cricket has given me the run around saying there was nothing they could do. Warranty department rep said I needed a physical phone in order to have it replacw. Customercare said I never activated the phone so their department could not help. I just need the pbone shipped to me again. Please block the stolen phone and issue me a new one.
GetHuman1461930 did not yet indicate what Cricket Communications should do to make this right.
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