I need access to my tax refund from last year. I have looked up and followed the instr...

GetHuman4315964's Account Access issue with Creditkarma.com from February 2020

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The issue in GetHuman4315964's own words
I need access to my tax refund from last year. I have looked up and followed the instructions provided by credit karma on how to access these documents but on both their app and tax.creditkarma.com. After I log on:**For the app: the app works normal until I click the tax icon. When it brings me to the tax section I click the menu bar and when I select my tax forms all that loads is a blank white page and I am not able to see select or access anything. The same happens if I click tonestinate my refund, or click to begin doing my tax refund **For tax.creditkarma.com: after I log on all that loads is a blank white page. I a unable to see select access anything. **I emailed customer service explaining the issue I was having requesting for them to email me the document I am trying to access, explain like I did above that I followed the instructions on how to access the docs but their app and website are not loading any pages in the tax section. Also informing them that when you google this issue I am not the only one experiencing this issue with them*their app*website right now. **Their response to me after * days of waiting to hear back was * sentence, and that sentence stated click the link we provided here to further assist you with getting set years return...... the link provided redirects me to the website which only loads a blank white screen. I replied to them immediately stating it seems they did not read what my actual problem and request was because I had already ready the instructions on how to access the form I need but their site will not load so those directions can be followed and again requested the document be sent to me via customer service since it was not being made available by them on their site or app through my account for me to access. That was thirsday early afternoon and I have still not gotten another response and my issue has still not been resolved. **I have been trying to access these forms for weeks and have received only the white screen in their tax section every time.

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Account Access issue
Reported by GetHuman4315964
Feb 1st, 2020 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 10568 others
0 customers following this


GetHuman4315964 started working on this issue
Feb 1st, 2020 2:52am