Mu username was not my e-mail address. **-weeks ago I was prompted to use my e-mail add...

GetHuman4273203's Account Access issue with Creditkarma.com from January 2020

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Before contacting them, items GetHuman4273203 may need:
Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Email address on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4273203's own words
log in ... Mu username was not my e-mail address. **-weeks ago I was prompted to use my e-mail address. Since then I have spent more than an hour trying to get into my account - without success. * I now have a new password that does not work with my e-mail address, and CK will not accept my old username. Please help. I've used CK for ***-years and want to keep my account.
They now demand I use my e-mil address as my username, but it doesn't work with the new password it allowed me to successfully set (reset). Now it will neither accept me old username nor e-mail address.
helping me get into my account.
**** years
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Creditkarma.com

Credit Karma
Account Access issue
Reported by GetHuman4273203
Jan 20th, 2020 - 9 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 9930 others
0 customers following this

Timeline

GetHuman4273203 started working on this issue
Jan 20th 10:18pm

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