Please remove someone else’s email off my account so I can sign in. Thanks.

GetHuman-sjaneko's customer service issue with Creditkarma.com from October 2019

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The issue in GetHuman-sjaneko's own words
Sign in ... I previously contacted you and my problem is not resolved. While trying to and login to my account I couldn’t get it done. I had several emails back and forth with you but my problem is not resolved. My last letter from you said my info is attached to a different email. Someone has hacked into my private account and put my info in and used their email to keep logged in. The email you found is not me, but someone named else. My name is not associated with that name. Isn’t it against the law for someone to do this? This is very personal and I do not want others to know my business. Please delete that other email and allow ,e to set up my account. Thank you
They are not Understanding what I am trying to explain
Remove someone else’s email from my account so I can sign in
* years
I cannot remove someone else’s email you need to do it someone put my information in and their email and took over my account please fix now
How GetHuman-sjaneko fixed the problem

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How Do I Cancel My Credit Karma Account?How Do I Report a Mistake with My Credit Report to Credit Karma?How Do I Setup Service with Creditkarma?How do I recover my Credit Karma account?
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Creditkarma.com

Credit
Customer service issue
Reported by GetHuman-sjaneko
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 9881 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account

Timeline

GetHuman-sjaneko started working on this issue
Oct 18th, 2019 9:25pm
GetHuman-sjaneko indicated the issue is not fixed yet.
Oct 19th, 2019 5:18pm
GetHuman-sjaneko indicated the issue is not fixed yet.
Oct 21st, 2019 2:39am
GetHuman-sjaneko indicated the issue is not fixed yet.
Oct 21st, 2019 2:39am
GetHuman-sjaneko indicated the issue is not fixed yet.
Oct 21st, 2019 2:45am
GetHuman-sjaneko indicated the issue is not fixed yet.
Oct 21st, 2019 2:45am
GetHuman-sjaneko indicated the issue is not fixed yet.
Oct 21st, 2019 2:47am
GetHuman-sjaneko indicated the issue is not fixed yet.
Oct 21st, 2019 12:07pm
GetHuman-sjaneko indicated the issue is not fixed yet.
Oct 21st, 2019 12:07pm
GetHuman-sjaneko indicated the issue is not fixed yet.
Oct 22nd, 2019 2:22am

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