Hi, **Yesterday, I received an email from credit karma, notifying me that my account ha...

GetHuman-jobeto's customer service issue with Creditkarma.com from October 2019

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The issue in GetHuman-jobeto's own words
Hi, **Yesterday, I received an email from credit karma, notifying me that my account has been accessed from another computer. Obviously, I was not the one. So I immediately changed my password. However, I wanted to find out the details of this unauthorized access. So I emailed credit karma to provide me with further details, I wanted to know the city and location from where this unauthorized access took place. A credit Karma support rep sent me a response saying that he can not help and would not provide any further details. This email left me dumbfounded. As a credit karma user, I think I have the right to know the full details of what happened if my account was accessed without my permission. **I will appreciate if there is anything you can do to help me resolve this issue.

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Customer service issue
Reported by GetHuman-jobeto
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 9776 others
0 customers following this


GetHuman-jobeto started working on this issue
Oct 17th, 2019 7:09pm
GetHuman-jobeto indicated the issue is not fixed yet.
Oct 17th, 2019 11:50pm
GetHuman-jobeto indicated the issue is not fixed yet.
Oct 18th, 2019 7:47pm