This account using my social security number with my mothers birthday and not mine.

GetHuman3606519's customer service issue with Creditkarma.com from September 2019

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Before contacting them, items GetHuman3606519 may need:
Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Email address on account
The issue in GetHuman3606519's own words
I was trying to see my credit score because my mom has been known to use my social security number for different things. ... My birthday for this account is incorrect. In the past, my mother has been known to use my social security number for different things on different occasions. When I logged in today it didn't let me in with my birthday but with my mothers birthday and my social security number. My name is Alexis Giblin I was born April *rd, **** I am ** years old. I would like you to resolve this issue by changing the birth date on this account to my correct birthday matching my social security number thank you.
This is frustrating because it is not my birthday.
By correcting the right birthday to this account.
I am new.
I have called other credit places to fix the problems.
How GetHuman3606519 fixed the problem

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How Do I Cancel My Credit Karma Account?How Do I Report a Mistake with My Credit Report to Credit Karma?How Do I Setup Service with Creditkarma?How do I recover my Credit Karma account?
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Creditkarma.com

Credit Karma
Customer service issue
Reported by GetHuman3606519
Sep 17th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 7163 others
0 customers following this

Timeline

GetHuman3606519 started working on this issue
Sep 17th, 2019 10:30pm