Hello I am trying to help my daughter look at her account. We’ve used the forgot email...

GetHuman3580134's Account Access issue with Creditkarma.com from September 2019

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Before contacting them, items GetHuman3580134 may need:
Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Email address on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3580134's own words
Hello I am trying to help my daughter look at her account. We’ve used the forgot email procedure and were given an email on file by Credit Karma. When we log in with that email we get an error message saying that the email Credit Karma told us to use was not the correct a email when we tried to log in to the account. We also tried to change the password as she doesn’t know which one is on file at this point.*My daughter sent an email explaining this and was not given much help by the representative who contacted her back through email. *She needs to know what steps to take to get her account in viewing order.*How does one go about correcting this if what you refer to is her email address and it won’t work? Can someone check her email on file and or fix the issue. If. It can you please help her get this resolved. I have added her email address so you can email her and resolve this issue. Thank you

GetHuman3580134 did not yet indicate what Creditkarma.com should do to make this right.

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How Do I Cancel My Credit Karma Account?How Do I Report a Mistake with My Credit Report to Credit Karma?How Do I Setup Service with Creditkarma?How do I recover my Credit Karma account?
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Creditkarma.com

Account Access issue
Reported by GetHuman3580134
Sep 13th, 2019 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 6823 others
0 customers following this

Timeline

GetHuman3580134 started working on this issue
Sep 13th, 2019 3:17am
GetHuman3580134 indicated the issue is not fixed yet.
Sep 16th, 2019 1:09pm