This is my second year filing with credit karma but the set up is a bit confusing to me...

GetHuman-nittolo's customer service issue with Creditkarma.com from February 2019

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The issue in GetHuman-nittolo's own words
This is my second year filing with credit karma but the set up is a bit confusing to me this time around. I filed my federal taxes and they got accepted (haven't received them yet via direct deposit). My concern at the moment is how do I know if and when I will receive my state taxes and if I completed it? They did not prompt me to insert my direct deposit information like it did with my federal, unless they have it on file from before. I also did not get an email about my state taxes like I did with my federal refund. That concerns me and I would just like to understand fully. Thank you for your time and I look forward to hearing from you!
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Creditkarma.com

Customer service issue
Reported by GetHuman-nittolo
Feb 17th, 2019 - 8 mons ago
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman-nittolo started working on this issue
Feb 17th 7:30am
GetHuman-nittolo indicated the issue is not fixed yet.
Feb 20th 7:51am
GetHuman-nittolo indicated the issue is not fixed yet.
Feb 20th 7:54am
GetHuman-nittolo indicated the issue is not fixed yet.
Feb 20th 7:55am