I tried to change my email. It told me they would send me a code to my phone* however...

GetHuman-maryswri's customer service issue with Creditkarma.com from January 2019

Help with my Creditkarma.com issue
The issue in GetHuman-maryswri's own words
I tried to change my email. It told me they would send me a code to my phone* however, the phone number they sent it to was not mine. Therefore, I can't get the code. Now when I try to log in, all I can get is the page that tells me they will send me a code to my phone with the wrong number.
GetHuman-maryswri did not yet indicate what Creditkarma.com should do to make this right.
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How GetHuman-maryswri fixed the problem
I don't really know what they need to do. I need to be able to sign in to my account. I apparently need to change my phone * as well because they are sending the code to either a wrong or very old number, which is the root of the problem.
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Customer service issue
Reported by GetHuman-maryswri
Jan 6th, 2019 - 4 mons ago
I have an issue with Creditkarma.com too
GetHuman-maryswri shared how to fix
Seen by 11 customers so far
Similar issue to 2643 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
GetHuman-maryswri started working on this issue
Jan 6th 3:25am
GetHuman-maryswri confirmed the issue is fixed. Hooray!
Jan 6th 6:24am