I am trying to lodge a "dispute" complaint (there is an Amex account opened for me one...

GetHuman1537680's customer service issue with Creditkarma.com from November 2018

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Help with my Creditkarma.com issue
GetHuman1537680's next move: find and follow the right step-by-step guide.
Creditkarma.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1537680 will need to dig through the advice provided by Creditkarma.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1537680 can let us know if they help or not.
The issue in GetHuman1537680's own words
I am trying to lodge a "dispute" complaint (there is an Amex account opened for me one year and one month BEFORE I WAS BORN) but the "dispute tool" is not working. Say's "just a moment we are loading the reasons..." and then times out and says: **It looks like we've hit a temporary snag. Please try refreshing the page. If that fails, try submitting your request again later. If the problem continues, feel free to get in touch with our member support team. **...the link to "member support team" just redirects you to the Help Center which is basically a giant FAQ list which does not help me fix the tech issue.**On a personal note, could you please lodge this comment: There is no easily find-able "contact us*chat*email*etc" link on your site, unless I am blind. After ** minutes of fruitlessly trying to find your contact you options (especially in the Help Center) I finally just looked up Credit Karma on "GetHuman.com" and instantly found this page. It is ridiculous that you need to go through a third party to contact your company for a tech support issue... especially regarding something as important as your CREDIT REPORT. As a consumer I'm pretty irritated (no offense to you individual tech support guys.) --If Chewy.com can give you instant chat I certainly think your giant, important company could handle it.**Anyhow. Back to my "dispute" error. ...Just so you know, I tried doing it in Chrome, Edge... refreshed the page, closed and opened the window, went in fresh through a new login into my account. Damned thing just didn't work for me. Can you please lodge my dispute manually for me? Thank you!

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Creditkarma.com

Customer service issue
Reported by GetHuman1537680
Nov 10th, 2018 - 3 years ago
Fixed
Seen by 20 customers so far
Similar issue to 1988 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account

Timeline

GetHuman1537680 started working on this issue
Nov 10th, 2018 10:06pm
GetHuman1537680 indicated the issue is not fixed yet.
Nov 10th, 2018 10:11pm