My credit account dropped for two scores on **th October. I would like to know the reason.

GetHuman-mehrnous's customer service issue with from October 2018

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The issue in GetHuman-mehrnous's own words
The problem: My credit account dropped for two scores on **th October. I would like to know the reason.
GetHuman-mehrnous did not yet indicate what should do to make this right.
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Customer service issue
Reported by GetHuman-mehrnous
Oct 16th, 2018 - a yr ago
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GetHuman-mehrnous started working on this issue
Oct 16th, 2018 7:30pm