Verification failed. My name was Deborah L. Duncan and about * years ago I changed it...

GetHuman972534's customer service issue with from August 2018

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The issue in GetHuman972534's own words
Verification failed. My name was Deborah L. Duncan and about * years ago I changed it to Deborah Duncan Natoli. I took a picture of my id. I also tried to change my name to see which one they recognized but it wouldn’t let me save it then either. I cannot go any further now without assistance as to what the problem is I moved two and half years ago but that should be already in the system. Need help. Thank you.
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Customer service issue
Reported by GetHuman972534
Aug 9th, 2018 - 7 mons ago
I have an issue with too
Seen by 6 customers so far
Similar issue to 841 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
GetHuman972534 started working on this issue
Aug 9th, 2018 7:55pm
GetHuman972534 indicated the issue is not fixed yet.
Aug 13th, 2018 11:30pm