my score has now dropped tp *** * * points down WHY ???

GetHuman897357's customer service issue with Creditkarma.com from July 2018

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Creditkarma.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman897357 will need to dig through the advice provided by Creditkarma.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman897357 can let us know if they help or not.
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The issue in GetHuman897357's own words
restore & add my points back to *** * ... ALL my bills R Pre-Pd. from ** days early, up to ** mo. early & my Credit Card is pd. with extra on Bank Credit Card * Credit on Credit Card !*WHY then is my score going DOWN by * to * points ???*Please recover my taken points back to *** ! Thnx Pf
have no clue
Please GIVE me my * * points BACK to my Crdt Score. Thnx Pf
I pre pay everything ! Sprint prepd ** mo., Dish prepd ** mo., Hughes prepd * mo., KY Utilities have prepd $****, rent is prepd ** days & $*.** bal. on Aug.*st to Bank of America w* have prepd $** added crdt on account, Trust Bank not needing $*** mo., KY. Bank has $*.** … Please GIVE me my * * points BACK to my Crdt Score. Thnx Pf
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Creditkarma.com

what ?
Customer service issue
Reported by GetHuman897357
Jul 19th, 2018 - a yr ago
I have an issue with Creditkarma.com too
Fixed
Seen by 6 customers so far
Similar issue to 659 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman897357 started working on this issue
Jul 19th, 2018 5:52pm
GetHuman897357 indicated the issue is not fixed yet.
Jul 23rd, 2018 7:39pm
GetHuman897357 indicated the issue is not fixed yet.
Jul 23rd, 2018 7:41pm
GetHuman897357 indicated the issue is not fixed yet.
Jul 23rd, 2018 8:28pm
GetHuman897357 indicated the issue is not fixed yet.
Aug 3rd, 2018 5:03pm