Credit score dropped for no reason.

GetHuman-matbrd's customer service issue with Creditkarma.com from July 2018

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Help with my Creditkarma.com issue
GetHuman-matbrd's next move: find and follow the right step-by-step guide.
Creditkarma.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-matbrd will need to dig through the advice provided by Creditkarma.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-matbrd can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Creditkarma.com has better answers for you: Creditkarma.com Help Center
The issue in GetHuman-matbrd's own words
The problem: Credit score dropped for no reason.
GetHuman-matbrd did not yet indicate what Creditkarma.com should do to make this right.
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Creditkarma.com

Customer service issue
Reported by GetHuman-matbrd
Jul 1st, 2018 - a yr ago
I have an issue with Creditkarma.com too
Fixed
Seen by 23 customers so far
Similar issue to 481 others
0 customers following this
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman-matbrd started working on this issue
Jul 1st, 2018 4:39am
GetHuman-matbrd indicated the issue is not fixed yet.
Jul 1st, 2018 4:39am