My name is Suzanne Lake. My account is under the email: *****@***.com. I had a hard pul...

GetHuman754344's customer service issue with Creditkarma.com from June 2018

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Creditkarma.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman754344 will need to dig through the advice provided by Creditkarma.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman754344 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Creditkarma.com has better answers for you: Creditkarma.com Help Center
The issue in GetHuman754344's own words
My name is Suzanne Lake. My account is under the email: *****@***.com. I had a hard pull done yesterday by CIS mortgage company. Prior my top credit score was ***. Today I is ***. Ihsve been told a hard pull by a mortgage company should only lower my credit score by *-* points. PLEASE tell me what happened. Why so many points deducted? I am a senior with health issues and have worked very hard to improve my credit score. Please advise me and help me. Almost ** points seems so drastic. Thank you.
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Creditkarma.com

Customer service issue
Reported by GetHuman754344
Jun 5th, 2018 - a yr ago
I have an issue with Creditkarma.com too
Fixed
Seen by 6 customers so far
Similar issue to 142 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman754344 started working on this issue
Jun 5th, 2018 11:04pm
GetHuman754344 indicated the issue is not fixed yet.
Jun 6th, 2018 3:30am
GetHuman754344 indicated the issue is not fixed yet.
Jun 6th, 2018 3:54am
GetHuman754344 indicated the issue is not fixed yet.
Jun 7th, 2018 12:35am