I can not access my account because you have my old phone number for verification code...

GetHuman718639's customer service issue with Creditkarma.com from May 2018

Help with my Creditkarma.com issue
The issue in GetHuman718639's own words
I can not access my account because you have my old phone number for verification code. my ip address changed when I moved so you no longer recognize my device. I have email you my new number three times and have not received any conformation that you have received my emails. my number changed two years ago. the number is ***-***-****. if someone will call me I will verify it is me. or email me at *****@***.com last four of my ss is ****
GetHuman718639 did not yet indicate what Creditkarma.com should do to make this right.
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Creditkarma.com

Customer service issue
Reported by GetHuman718639
May 25th, 2018 - 6 mons ago
I have an issue with Creditkarma.com too
Fixed
Seen by 11 customers so far
Similar issue to 426 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman718639 started working on this issue
May 25th 6:43pm
GetHuman718639 indicated the issue is not fixed yet.
May 27th 6:10am
GetHuman718639 indicated the issue is not fixed yet.
May 27th 6:11am
GetHuman718639 indicated the issue is not fixed yet.
May 29th 11:17pm