My credit rating went down today even though it went up a few days ago. Due to a hackin...

GetHuman716246's customer service issue with Creditkarma.com from May 2018

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The issue in GetHuman716246's own words
My credit rating went down today even though it went up a few days ago. Due to a hacking issue, I had to close down my last American Express card. I thought that I'd gotten in touch with all of the vendors who automatically are paid through AMEX to give them my new card number, but I may not have. What can I do? I leave on Sunday for Central America and won't be back for * weeks. I won't be able to address this issue from there.
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Creditkarma.com

Customer service issue
Reported by GetHuman716246
May 24th, 2018 - 6 mons ago
I have an issue with Creditkarma.com too
Fixed
Seen by 5 customers so far
Similar issue to 613 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman716246 started working on this issue
May 24th 11:47pm
GetHuman716246 indicated the issue is not fixed yet.
May 25th 2:28am
GetHuman716246 indicated the issue is not fixed yet.
May 28th 2:13am