Was contacted by credit one bank via text and email about a charge of **.** they expect...

GetHuman4640206's Dispute a Charge issue with Credit One Bank from April 2020

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Before contacting them, items GetHuman4640206 may need:
16 digit card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4640206's own words
Was contacted by credit one bank via text and email about a charge of **.** they expected as fraudulent. I responded via txt ...txting NO was not me... The response was they gave me numbers to call which is the customer service number. However....ALL NUMBERS associated with credit one bank hangs up on you due to what they say is high call volume....but at no other time of day or night will they answer.... Since then the fraudulent charge has been moved from pending and added to my balance. This seems very illegal for a credit card company to do this and provide absolutely no way to communicate to dispute or even talk.....if you can help....thank you.

GetHuman4640206 did not yet indicate what Credit One Bank should do to make this right.

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Credit One Bank

Dispute a Charge issue
Reported by GetHuman4640206
Apr 14th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 2692 others
0 customers following this

Timeline

GetHuman4640206 started working on this issue
Apr 14th, 2020 7:49pm