I had $*** as available credit and $*** was my balance I received a check for $*** (cas...

GetHuman-orlynea's Dispute a Charge issue with Credit One Bank from March 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-orlynea's own words
I had $*** as available credit and $*** was my balance I received a check for $*** (cash advance) the other day I called and spoke to a live agent and he said they would only add $* to my balance. So two days ago I get a text saying that my available credit is $*** and my balance is $*** I need an explanation and I need it now it’s not fair that I was told that my credit limit was *** then I get a check and they said that they would only take five dollars and add it to my balance which I only it’s supposed to $*** now I owe you guys fo $*** I don’t understand how I’m paying for something and don’t know where is it coming from. You guys keep taking money from the account with no explanation not even a phone call to let me know where is the money going and why did you guys take it I don’t think that’s fair and I’m not paying any payment until I get a phone call or you guys call me and let me know what’s going on and if I don’t get a phone call I’m going to cancel the account and I don’t even care. So please can someone call me or let me know what the **** is going on. ***-***-****

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Credit One Bank

Dispute a Charge issue
Reported by GetHuman-orlynea
Mar 27th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 1491 others
0 customers following this

Timeline

GetHuman-orlynea started working on this issue
Mar 27th, 2020 12:23am
GetHuman-orlynea indicated the issue is not fixed yet.
Mar 27th, 2020 1:36pm