I talked to them last year about the yearly fee. Told them I wanted to close the card...

GetHuman3146549's Cancel My Account issue with Credit One Bank from June 2019

Help with my Credit One Bank issue
The issue in GetHuman3146549's own words
I talked to them last year about the yearly fee. Told them I wanted to close the card. Rep told me she was reversing charge and would not be charging me again. Got statement today and the $**.** is back on there

GetHuman3146549 did not yet indicate what Credit One Bank should do to make this right.

How GetHuman3146549 fixed the problem
I got it fixed. I finally got to talk to a human. Let all their menu choices play on the phone then just hold on it will connect you to a live person. I had an extremely hard time understanding the broken English of the Rep. After arguing with me I was offered *** off yearly fee and a slight bump on my credit limit....I told them to cancel the account. I would rather take the hit on my FICO then let them get away with brow beating me. There was a zero balance on the card. Customer rep tried to leave the fee on for me to pay on the cancelled account......I took care of that also - it was reversed. Frustrating phone call at best, but proud of myself.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Credit One Bank customer problems.
How Do I Increase My Credit Line with Credit One Bank?How Do I Register My Credit One Bank Card?How Do I Cancel My Credit Card with Credit One Bank?
Do you have a customer issue as well?
We can help you get Credit One Bank's attention and get better help faster. Tap below to get started.
Having Credit One Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Credit One Bank

Cancel My Account issue
Reported by GetHuman3146549
Jun 25th, 2019 - 4 years ago
GetHuman3146549 shared how to fix
Seen by 17 customers so far
Similar issue to 5186 others
0 customers following this
Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday


GetHuman3146549 started working on this issue
Jun 25th, 2019 7:47pm
GetHuman3146549 confirmed the issue is fixed. Hooray!
Jun 26th, 2019 11:50am

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians