I talked to them last year about the yearly fee. Told them I wanted to close the card...

GetHuman3146549's Cancel My Account issue with Credit One Bank from June 2019

Help with my Credit One Bank issue
The issue in GetHuman3146549's own words
I talked to them last year about the yearly fee. Told them I wanted to close the card. Rep told me she was reversing charge and would not be charging me again. Got statement today and the $**.** is back on there

GetHuman3146549 did not yet indicate what Credit One Bank should do to make this right.

How GetHuman3146549 fixed the problem
I got it fixed. I finally got to talk to a human. Let all their menu choices play on the phone then just hold on it will connect you to a live person. I had an extremely hard time understanding the broken English of the Rep. After arguing with me I was offered *** off yearly fee and a slight bump on my credit limit....I told them to cancel the account. I would rather take the hit on my FICO then let them get away with brow beating me. There was a zero balance on the card. Customer rep tried to leave the fee on for me to pay on the cancelled account......I took care of that also - it was reversed. Frustrating phone call at best, but proud of myself.
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Credit One Bank

Cancel My Account issue
Reported by GetHuman3146549
Jun 25th, 2019 - 4 years ago
Fixed
GetHuman3146549 shared how to fix
Seen by 17 customers so far
Similar issue to 5186 others
0 customers following this
Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday

Timeline

GetHuman3146549 started working on this issue
Jun 25th, 2019 7:47pm
GetHuman3146549 confirmed the issue is fixed. Hooray!
Jun 26th, 2019 11:50am

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