I talked to them last year about the yearly fee. Told them I wanted to close the card...

I got it fixed. I finally got to talk to a human. Let all their menu choices play on the phone then just hold on it will connect you to a live person. I had an extremely hard time understanding the broken English of the Rep. After arguing with me I was offered *** off yearly fee and a slight bump on my credit limit....I told them to cancel the account. I would rather take the hit on my FICO then let them get away with brow beating me. There was a zero balance on the card. Customer rep tried to leave the fee on for me to pay on the cancelled account......I took care of that also - it was reversed. Frustrating phone call at best, but proud of myself.