I called today as my card was declined and when I called I was told my card was on hold...

GetHuman2610993's Cancel my account issue with Credit One Bank from March 2019

2 views
 | 
504 similar
 | 
0 following
Help with my Credit One Bank issue
Next: our robot will wait on hold for GetHuman2610993 to get a Credit One Bank rep on the line!
Always use the GetHuman Phone tocall Credit One Bank. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2610993's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2610993 may need:
16 digit card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman2610993's own words
I called today as my card was declined and when I called I was told my card was on hold because my payment of $**.** was ** days late. I asked that the card be canceled as it upset me that it was cut off for $**.**. I was transferred to an account exec who said she could help with my fees to which I responded I didn't want her to I simply wanted to cancel the card. She began to tell me that I should have read the policy before signing to which I responded I don't need you to tell me about reading contracts* policies I just want you to cancel the card. She then said maybe that's best so we don't have to talk again. I then asked to speak to a manager as she had poor customer service. She put me on hold and never got a manager. I called again and was told I could only be transferred to a supervisor. I responded I wanted a manager or a corporate number and was again put on hold. At this point, my card still hasn't been canceled and I would like it to be canceled and I also feel that my call should be listened to as the person I spoke to should not be in customer service.
GetHuman2610993 did not yet indicate what Credit One Bank should do to make this right.
I have an issue with Credit One Bank too
How GetHuman2610993 fixed the problem
We are waiting for GetHuman2610993 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Credit One Bank's attention and get better help faster. Tap below to get started.
Having Credit One Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2610993 fixes it.
This email address isn't valid

Credit One Bank

Cancel my account issue
Reported by GetHuman2610993
Mar 27th, 2019 - a mon ago
I have an issue with Credit One Bank too
Not resolved
Seen by 2 customers so far
Similar issue to 504 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2610993 started working on this issue
Mar 27th 11:56pm