I called today as my card was declined and when I called I was told my card was on hold...

GetHuman2610993's Cancel my account issue with Credit One Bank from March 2019

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The issue in GetHuman2610993's own words
I called today as my card was declined and when I called I was told my card was on hold because my payment of $**.** was ** days late. I asked that the card be canceled as it upset me that it was cut off for $**.**. I was transferred to an account exec who said she could help with my fees to which I responded I didn't want her to I simply wanted to cancel the card. She began to tell me that I should have read the policy before signing to which I responded I don't need you to tell me about reading contracts* policies I just want you to cancel the card. She then said maybe that's best so we don't have to talk again. I then asked to speak to a manager as she had poor customer service. She put me on hold and never got a manager. I called again and was told I could only be transferred to a supervisor. I responded I wanted a manager or a corporate number and was again put on hold. At this point, my card still hasn't been canceled and I would like it to be canceled and I also feel that my call should be listened to as the person I spoke to should not be in customer service.

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How Do I Increase My Credit Line with Credit One Bank?How Do I Register My Credit One Bank Card?How Do I Cancel My Credit Card with Credit One Bank?
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Credit One Bank

Cancel my account issue
Reported by GetHuman2610993
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 504 others
0 customers following this


GetHuman2610993 started working on this issue
Mar 27th, 2019 11:56pm

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