Made an online payment of $*** at approximately *:** PM mountain time. Your website st...

GetHuman2030576's customer service issue with Credit One Bank from January 2019

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The issue in GetHuman2030576's own words
Made an online payment of $*** at approximately *:** PM mountain time. Your website states that payments must be made by *:** PM Pacific time to avoid late payments. My payment was made at *:** PM Pacific. I need that late fee you charge for it to be taken off immediately. I specifically put an alert in my phone to let me know ahead of time when to make the payment. Why did you hit me with the late fee? That has never happened before. I have made other payments before *:** PM mountain and never had this happen. Please repair this ASAP.
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Credit One Bank

Customer service issue
Reported by GetHuman2030576
Jan 24th, 2019 - 3 mons ago
I have an issue with Credit One Bank too
Fixed
Seen by 4 customers so far
Similar issue to 3548 others
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Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman2030576 started working on this issue
Jan 24th 4:13pm
GetHuman2030576 confirmed the issue is fixed. Hooray!
Jan 24th 4:42pm