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Before contacting them, items GetHuman1710487 may need:
16 digit card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman1710487's own words
I got a text saying my payment of **.** was not made and it was made online on *********. There is another payment pending but that needs to be cancelled. I got a text from you stating my payment was not paid and you said it was sent in error. So do not take out a *nd payment because you already took my $**.** for this month. Plus my phone * isn't showing up on your records. My phone * needs to be put on my acct. ***-***-****.
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