I got a text saying my payment of **.** was not made and it was made online on...

GetHuman1710487's customer service issue with Credit One Bank from December 2018

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The issue in GetHuman1710487's own words
I got a text saying my payment of **.** was not made and it was made online on *********. There is another payment pending but that needs to be cancelled. I got a text from you stating my payment was not paid and you said it was sent in error. So do not take out a *nd payment because you already took my $**.** for this month. Plus my phone * isn't showing up on your records. My phone * needs to be put on my acct. ***-***-****.
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Credit One Bank

Customer service issue
Reported by GetHuman1710487
Dec 7th, 2018 - 6 mons ago
I have an issue with Credit One Bank too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1710487 started working on this issue
Dec 7th, 2018 4:07pm