I have not been able to pay my payment for months now. CreditOne's website would not wo...

GetHuman1645181's customer service issue with Credit One Bank from November 2018

Help with my Credit One Bank issue
The issue in GetHuman1645181's own words
I have not been able to pay my payment for months now. CreditOne's website would not work when I got my new computer. I did not have the account number to log in. I'm not even sure if I have paper billing or not WITH an account number. It wouldn't just log in the normal way* I was sent thru hoops to prove I was who I said I was, and I couldn't do it... I had been paying my bill the normal way FOREVER, online. Then, when I tried to change my password to log in THAT way, I was told by the website that my account was locked. I want to make payments on my account!! I don't want it going to collections* there's no need for all that, I just want to pay it! I have no phone service at the moment, so I can't call. There is no place to email. No place to live chat. No place to do anything and I just want to pay my past due bill to avoid it going to collections. Please help!! I can start making a monthly payment to bring the balance down if someone would just contact me :(
GetHuman1645181 did not yet indicate what Credit One Bank should do to make this right.
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Credit One Bank

Customer service issue
Reported by GetHuman1645181
Nov 28th, 2018 - 9 mons ago
I have an issue with Credit One Bank too
Fixed
Seen by 9 customers so far
Similar issue to 2578 others
0 customers following this
Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman1645181 started working on this issue
Nov 28th, 2018 2:56pm
GetHuman1645181 confirmed the issue is fixed. Hooray!
Nov 28th, 2018 2:56pm