I paid off my balance in August and told them to close my account. The man I spoke with...

GetHuman-karanew's customer service issue with Credit One Bank from November 2018

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The issue in GetHuman-karanew's own words
I paid off my balance in August and told them to close my account. The man I spoke with said that he did. A few weeks ago I got a phone call saying that I owed them money. Last Thursday I called them to see what the deal is and the lady said I owed $**. AND THEN she asks if my card has been activated!!! What kind of sense does that make?! How do I owe money if my account is supposed to be closed? I told her I would pay it but she had to close my account and I did not want to be contacted by them anymore. No more phone calls, emails, or letters in the mail. I’m very angry and feel like I should be reimbursed my $**. I get an email this morning telling me that a new document has been added to my account! I shouldn’t have an account! The people at credit one have been so rude to me and I will not recommend them to anyone. I will lose my mind if they try to take more money from me.

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Credit One Bank

Customer service issue
Reported by GetHuman-karanew
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2335 others
0 customers following this

Timeline

GetHuman-karanew started working on this issue
Nov 10th, 2018 11:15am

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