I don't know why my account is not available when it was paid in full

GetHuman758813's customer service issue with Credit One Bank from June 2018

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Help with my Credit One Bank issue
Before contacting them, items GetHuman758813 may need:
16 digit card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
GetHuman758813's next move: have a Credit One Bank rep call.
Always use the GetHuman Phone tocall Credit One Bank. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman758813's own words:
The problem I ran into: I don't know why my account is not available when it was paid in full
I trust that Credit One Bank will make this right and come up with a resolution that is fair.
Help with my Credit One Bank issue
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Credit One Bank

Customer service issue
Reported by GetHuman758813
Jun 7th, 2018 - 13d ago
I have an issue with Credit One Bank too
Not resolved
Seen by 2 customers so far
Similar issue to 188 others
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Timeline
GetHuman758813 started working on this issue
Jun 7th 7:30am