Both my accts have been hacked*stolen, my visa and MC.*Was told my address on my acct w...

GetHuman-paigedma's customer service issue with Credit One Bank from May 2018

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The issue in GetHuman-paigedma's own words
Both my accts have been hacked*stolen, my visa and MC.*Was told my address on my acct was switched back to my correct address in VA. However, when i called to check on status of fraud report was told that one of my new cards was sent to the FLA address that originally hacked my acct.*REALLY?????*I have gotten two emails and two letters stating i changed my address which i have not, no mail etc regarding the fraud report.*Also, my security question answers were not correct when i was asked them and when i asked to speak to a supervisor and asked him to clarify it as possibly the first agent i spoke to could not understand me, and he told me no, that was not possible.*How can you say that's not possible.*All these inconsistencies make me think I've been scammed again, that all my info including my social security number have been jeopardized.*I would like to be emailed back with a phone number of an english speaking representative to ensure they understand me and i understand them as well.*Otherwise, i really am interested in closing all my accts and told the supervisor so but i was unable to tonight. WHY?*Supposedly they are already closed for investigation.*I really need clarification on all of this.
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Credit One Bank

Customer service issue
Reported by GetHuman-paigedma
May 15th, 2018 - 10 mons ago
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GetHuman-paigedma started working on this issue
May 15th, 2018 12:30am