For some reason, my online access became unavailable while my account was in good stand...

GetHuman664255's customer service issue with Credit One Bank from May 2018

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The issue in GetHuman664255's own words
For some reason, my online access became unavailable while my account was in good standing. You have refused to restore access, and I can no longer make online payments, even though I have asked repeatedly. Because of some bad experiences in the past, I do not make phone payments. I also have had problems with communications on the phone. I made a payment through a site called doxo (never again), and didn't get credit at one point. I want my account in good standing, and want to start paying online again so I can get caught up on what I owe. I cant even check to see if mailed payments are being credited. I have written and written to no avail. I am going to make a token payment in good faith one more time. I will be waiting for email info on how to again access my online account so we can again get things on an even keel, as I do not want my credit to completely tank. I need your help to do this. (I also NEVER answer calls from UNKNOWN or UNAVAILABLE)**Waiting for your email,*Maryann Shaw
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Credit One Bank

Customer service issue
Reported by GetHuman664255
May 7th, 2018 - a yr ago
I have an issue with Credit One Bank too
Not resolved
Seen by 3 customers so far
Similar issue to 475 others
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Timeline
GetHuman664255 started working on this issue
May 7th, 2018 7:48pm