I have gotten the device verification screen when I was trying to actually get into my...

GetHuman-newstarc's customer service issue with Credit One Bank from April 2018

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The issue and preferred resolution, in GetHuman-newstarc's own words:
I have gotten the device verification screen when I was trying to actually get into my account to see how much I had left, and to update information. I had tried to get the verification e-mail but it never sent, and the phone number is out of date since it is out of service. I do hope Credit One fixes this issue quickly.
I trust that Credit One Bank will make this right and come up with a resolution that is fair.
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Credit One Bank

Customer service issue
Reported by GetHuman-newstarc
Apr 30th, 2018 - 3 mons ago
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Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman-newstarc started working on this issue
Apr 30th 7:49am