I have a charge on my account that I didn’t do

GetHuman603172's customer service issue with Credit One Bank from April 2018

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Help with my Credit One Bank issue
Before contacting them, items GetHuman603172 may need:
16 digit card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
GetHuman603172's next move: have a Credit One Bank rep call.
Always use the GetHuman Phone tocall Credit One Bank. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman603172's own words:
The problem I ran into: I have a charge on my account that I didn’t do
I trust that Credit One Bank will make this right and come up with a resolution that is fair.
Help with my Credit One Bank issue
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Credit One Bank

Customer service issue
Reported by GetHuman603172
Apr 17th, 2018 - 3 mons ago
I have an issue with Credit One Bank too
Not resolved
Seen by 1 customer so far
Similar issue to 1081 others
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Timeline
GetHuman603172 started working on this issue
Apr 17th 1:30pm