Credit Karma Customer Service Issues

I have been struggling to access my account for a few days to file my taxes. I no longer have access to the email address linked to the account. Changing it has been a challenge due to a limit error persisting for 3 days. I managed to change the email, password, and access my account briefly, even though I don't recall the password. However, shortly after, the system prompted me to log into my original account, mentioning it will close the new one. I need to reset my account, starting fresh with a new one. The email on the inaccessible account is [redacted], and the updated email is provided below. Despite reaching out to support, I couldn't find a resolution. I'm eager to sort this issue swiftly to file my taxes. Thank you and have a great day! Best Regards, Angelo Garcia

I encountered issues signing up for Credit Karma due to a mismatch in my information with the TransUnion report. After contacting customer support, they resolved the issue, and I successfully signed up. However, when trying to create a spending account for a tax advance, there was another mismatch with my social security number. They now require proof of identification, specifically a primary picture ID which I lack. I have several secondary options, but without funds, I cannot obtain a primary ID. I urge them to rectify the issue on their end so I can access my money promptly as I am in urgent need. Despite one customer service representative fixing it previously, the situation remains unresolved. Another representative informed me that without providing the required IDs, they cannot assist further.

I require assistance with my account. When attempting to log in via computer, the system prompts me to log in on a mobile phone instead. I used TurboTax for my taxes and tried to apply for the advance through Credit Karma. Even after uploading my ID, Credit Karma is unable to verify me for the money account. The website suggests contacting support for manual assistance, but the support team seems unaware of the process. This issue is causing me to lose out on my tax advance, and I am frustrated that I cannot find competent help from the company. I now await another email, which always takes days, further wasting my time. I need to resolve this matter and submit a corporate complaint.

I am currently experiencing prolonged issues with my virtual debit card, despite being promised it would be unlocked today after being informed about it yesterday. This is the third day of dealing with this problem, and it is becoming urgent as I need access to my funds immediately. I found myself in a difficult situation where my child was left in a car during severely cold weather due to this ongoing card complication. Customer service was helpful the first night, as a representative promptly assisted me by deleting my initial virtual card and issuing a new one over the phone. However, the same resolution was not provided when the card was locked again yesterday. I keep receiving a message stating my card is locked, directing me to settings to unlock it, but there is no available option to do so. Despite sending a screenshot showcasing this issue, I have not received a response or seen any action taken as promised. I urgently require a swift solution and immediate access to my funds.

I am having difficulty accessing my Credit Karma account. I receive emails regarding updates to my credit score, but I am unable to log in to the website. I have attempted to access it through three different current browsers - Chrome, Edge, and Opera - all with the same outcome. When I enter my email and password, I am informed that I cannot connect due to technical issues and am advised to try again later. However, these technical problems persist, preventing me from logging in for weeks or even months. Even when I attempt to reset my password, I encounter the same issues. The limited options provided by Credit Karma have not helped me resolve this matter. I am uncertain if the site is even operational. How can I regain access to my account?

I am experiencing difficulties accessing my Credit Karma account. Despite receiving email notifications about my credit score changes, I am unable to log in to the website. I have attempted to use three different current browsers - Chrome, Edge, and Opera - all with the same outcome. Upon entering my email address and password, I encounter a notification indicating technical difficulties preventing me from connecting, and advising me to try again later. Despite numerous attempts over weeks or even months, this issue persists. Even changing my password yields the same error message, indicating ongoing problems. Unfortunately, the options provided by Credit Karma for help are limited, and my attempts to resolve the issue have been fruitless. Credit Karma should address and rectify the glitch impeding my access to the site.

Hello, I am Nina M. Gallegos. My birthday is 04/06/[redacted], and the last four digits of my SS# are [redacted]. I had an account under [redacted], but I no longer have access to that email. I have tried to create a new account under [redacted], but my information, including my address, has changed. My current address is [redacted] Scranton Ct, Denver, CO [redacted]. I no longer have the phone number associated with my old email. I am in need of filing my taxes and getting a rapid refund. To do so, I must update my information on my account with you. Please contact me at your earliest convenience so I can proceed with filing my taxes. Thank you.

My account is currently deactivated. After receiving no help, I decided to create a new account. All I need is an encrypted link to start over. Despite trying for four days to get this link, I finally got a reply from Credit Karma support on Friday at 7:00 PM, asking for verification documents. I promptly sent the documents as instructed, but I am still waiting for the link. It's now Sunday morning, and I haven't received any further instructions. I have followed all the steps given to me but am still waiting for support to assist me.

I have been receiving notifications from various companies about "my application," but I have not applied to any of them. After checking my credit reports, I discovered a new account opened at WAYFAIR with a balance of over $[redacted], which is not mine. The inquiries from American Express and WAYFAIR need to be removed. American Express even called me to inform me of five applications under my name, although I have not applied with them. I have no account with Wayfair either. Credit Karma alerted me that my address was changed, and I found out that the current residents are receiving a lot of mail for me, including a replacement card from another company that used to be mine. They also showed me a letter from Charles Schwab thanking me for opening an account. I am willing to provide more details if you can assist with this issue. Thank you, Marcia S.

I've been trying repeatedly to access my Credit Karma Spend account for my taxes this year. When I attempted to open a new account, it said one is already available. Although I found the email address, I keep receiving messages about too many login attempts. I want to retrieve my account to file my taxes. Can someone assist me in recovering my account? The original email address is [redacted] I require help accessing my account and updating the information with a new password and email address.

I no longer have access to my old email address linked to my Credit Karma account. After filing my taxes with TurboTax and receiving approval for an advance, I am unable to access it. I require assistance with updating my email address. My name is Cody Berta, born on April 2nd, [redacted]. The original email was [redacted], and the new one is [redacted] I can be reached at [redacted]. In case of communication challenges, my mother, Michelle Baker, holds power of attorney to speak on my behalf and can be contacted at [redacted]. Thank you.

I recently filed my taxes and decided to give Credit Karma a try for financial services. Unfortunately, I was surprised by the $[redacted] ATM withdrawal limit. When attempting to link my credit union account, I realized Credit Karma does not work with my financial institution. I then tried creating a Chime account, only to find out Credit Karma does not support Chime as well, as confirmed by Credit Karma staff. Now, I am frustrated and no longer want to engage with Credit Karma. I am seeking to have my funds released from them and any other obligations severed. I am unable to obtain clear answers from Credit Karma, and I am contemplating taking legal action to resolve this matter.

Hello, I need assistance as I have encountered a problem regarding my account verification. The phone number ([redacted])-[redacted], which was previously used for verification, is inaccessible to me now. I am trying to update my account with the new number ([redacted])-[redacted] for my Credit Karma Money Spend account. However, I am unable to complete the process as it is asking me to verify my identity with a driver's license, which I currently do not have as I lost my New York State ID and am waiting for a replacement. On top of that, I also need a replacement Credit Karma Money Spend Debit Card. Both my ID and account card were lost simultaneously, leaving me in a difficult situation. I hope you can assist me in changing my verification number so I can regain access to my account and request a new card. I really need access to my funds for bill payments. Your prompt response would be greatly appreciated. Thank you for your attention to this matter. Have a wonderful day! Regards, Jenna J.

I used a card from Credit Karma a few times, but it got locked due to suspected fraudulent activity. However, there was no fraud, and now my money is stuck on the card. I'm a mother of two and worried about accessing my funds. I can't link my Credit Karma bank account through Plaid because I lack the necessary bank login credentials. I need access to my money urgently. Thank you.

I used TurboTax for my federal return and Credit Karma for a loan on it, which came with a virtual card. After receiving the physical card, I couldn't withdraw money, make purchases, or transfer funds. Credit Karma seems to have locked my funds, leaving me frustrated. I've called multiple times, spending hours on the phone, only to be told there are no fraud issues and that they are working on it without providing a solution. This experience has been the worst with a card company, and I plan to close my account once the issue is resolved. My advice: avoid using Credit Karma.

I am requesting two options to be addressed today: either unfreeze my account, release my funds, and deduct what I owe, or close my account and return my funds. Recent interactions with your agents failed to mention any potential account freeze, neither during last week's call regarding my account nor in yesterday's conversation about my deposit. Transparency about account status should be a protocol mentioned in your agents' scripts, as the app did not reflect any freeze nor did your representatives inform me. Holding my funds without clear notification is concerning, especially when indicating a return within two days without proper explanation or efficient resolution. Communication from Customer Representatives is lacking, and delays in addressing straightforward concerns are frustrating. My account status should not warrant a review, thus requiring an immediate resolution.

I am experiencing difficulty accessing my funds and it is causing great frustration as I cannot pay my bills on time. I am disappointed with the current situation and I trust that you will work to resolve this issue promptly as I have been a loyal client for many years. Despite having sufficient funds in my spend account, my transactions are being declined, leaving me in a challenging position when trying to make payments. I wanted to settle some outstanding bills and improve my credit report, but I have been unable to do so. I have attempted various methods like linking external accounts, transferring funds, and using ATM withdrawals, all unsuccessfully. I hope this situation can be rectified soon so I can access my funds without further inconvenience.

My account got automatically locked due to suspected fraud, and I am unable to access my $1,[redacted]. I have been trying to transfer the funds to my Go2bank account card without success. I have already provided my address for a new card two weeks ago, but I am still waiting. When I called customer service, I found it challenging to communicate with them, and they asked me repetitive questions. All I want is to transfer the money from my locked card to my Go2bank card. That's my main concern right now.

On February 24, I checked my credit report on Credit Karma and noticed that my TransUnion score had dropped by 71 points due to an old "closed" account being removed. I reached out to TransUnion on February 28 and spoke with Jason, who informed me that there were no changes in my report and that the "closed" account was never listed. I'm confused as to why Credit Karma shows a negative impact when TransUnion doesn't have any record of the change. Can anyone explain this discrepancy? Thank you.

Credit Karma has locked me out of my account, preventing me from accessing my refund. Despite providing my driver's license and bank information, my account remains locked. I am frustrated with this situation. The refund rightfully belongs to me, and I feel you are not respecting my wishes. If this matter is not resolved promptly, I will escalate it by contacting the FCC and TurboTax to report your handling of the issue. Initially, Credit Karma attempted to withdraw money from my account without authorization. After numerous calls, I was advised to dispute the charges at my bank, resulting in an overdraft fee and a return fee. Now, I am unable to transfer my return to my bank due to the account lock. I am distressed by the lack of accessible customer service, as the contact number has been changed. This experience feels like an attempt to withhold refunds from customers unjustly.