I filed my taxes through credit karma app. I got a new phone and I used the two-factor...

GetHuman-neonblac's customer service issue with Credit Karma from May 2021

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The issue in GetHuman-neonblac's own words
I filed my taxes through credit karma app. I got a new phone and I used the two-factor authentication on my last phone with its number and now I have a new phone with a new phone number and I got the app and I tried logging in and it won't let me because I forgot the password and it tries to send it to the old phone number but I do have my address I am the person I do have my social and I can't prove it to me please help.

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Customer service issue
Reported by GetHuman-neonblac
May 28th, 2021 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 5614 others
0 customers following this

Timeline

GetHuman-neonblac started working on this issue
May 28th 1:54am
GetHuman-neonblac indicated the issue is not fixed yet.
May 28th 6:31am

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