My mother cannot get into her account that was set up years ago. I am unable to get in...

GetHuman-kimperlo's customer service issue with Credit Karma from March 2021

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The issue in GetHuman-kimperlo's own words
My mother cannot get into her account that was set up years ago. I am unable to get in to change the password or anything , will not acknowledge her email to allow us to get into her account . We would like it deleted , reset or whatever has to be done so she can set up an account with credit karma . This is getting very frustrating trying g to get help with this issue .*I'm unable to help her until setting is done on your end with this . Please help us . Lois west , I am her daughter kim

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Customer service issue
Reported by GetHuman-kimperlo
Mar 24th, 2021 - a month ago
Not resolved
Seen by 5 customers so far
Similar issue to 4879 others
0 customers following this

Timeline

GetHuman-kimperlo started working on this issue
Mar 24th 7:30pm