Resolved

GetHuman-basecam's Complaint issue with Credit Karma from February 2021

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Help with my Credit Karma issue
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GetHuman-basecam's next move: find and follow the right step-by-step guide.
Credit Karma doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-basecam will need to dig through the advice provided by Credit Karma, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-basecam can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Credit Karma has better answers for you: Credit Karma Help Center
Before contacting them, items GetHuman-basecam may need:
Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Email address on account
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-basecam's own words
I have two cases open now where I am simply trying to change my phone number on my account. It is an asinine process, because the phone number is already wrong on my account, and so in order to sign in, I have to be sent a code via text - but the phone number is wrong, so I cannot access my account in order to change my phone number. **I have contacted your pitiful customer service three times now. Every time I contact them, they are "very apologetic and happy to assist me." They ask me to send in a copy of my drivers' license and a copy of a utility bill, which I have done * times now. Then...I NEVER HEAR FROM THEM AGAIN!!!! I have waited weeks for a response, so then I go in and file another complaint*case *, only to have the same thing happen again.**My current two OPEN cases are: *Case**********Case ***********This is unbelievably frustrating and I need some real, competent help.

GetHuman-basecam did not yet indicate what Credit Karma should do to make this right.

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Credit Karma

Complaint issue
Reported by GetHuman-basecam
Feb 2nd, 2021 - 6 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 3895 others
0 customers following this

Timeline

GetHuman-basecam started working on this issue
Feb 2nd 5:09pm

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