Placed order ********** on May ** and order ********** on May **. Today is May ** and...

GetHuman-judywul's Track order issue with Crate & Barrel from May 2020

Help with my Crate & Barrel issue
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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-judywul's own words
I was trying to find out order statuses. It's been ** days since first order was placed. Do I even have an order? When will my orders ship and more importantly, when will they arrive? ... Placed order ********** on May ** and order ********** on May **. Today is May ** and I still have not received a shipping detail email for either order. May ** email states "we're almost there", May ** email states "thanks for shopping with us". May ** called customer service listed in emails. Waited ** minutes and gave up. May ** called number listed on GetHuman site. This number just dumps me to same phone mail tree as the Crate & Barrel cust srv *. Sent C&B an email on *-**. *-** no answer.**How can I speak to a human??? At this point, I just want to cancel my orders but am afraid C&B will still charge me. I have been a customer for years but have never had such poor service from C&B.**May ** - I have been on hold for over ** minutes with the number provided by GetHuman and will now hang up.**NO CONTACT FROM GETHUMAN!!! How do I get help from GetHuman???? Number listed on GetHuman website just dumps in to the same endless Crate and Barrel hold that is never answered.
Answer the phone, reply to my email. Ship my orders.
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Crate & Barrel

website
Track order issue
Reported by GetHuman-judywul
May 19th, 2020 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 17 others
0 customers following this

Timeline

GetHuman-judywul started working on this issue
May 19th, 2020 10:58pm
GetHuman-judywul indicated the issue is not fixed yet.
May 20th, 2020 9:30pm
GetHuman-judywul indicated the issue is not fixed yet.
May 20th, 2020 11:44pm
GetHuman-judywul indicated the issue is not fixed yet.
May 20th, 2020 11:57pm