do we just need to do a new password to get into our account

GetHuman-crsrbs's customer service issue with Craigslist from May 2018

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Email on Account, Password, Post ID, Phone Number on Account, and Name of Account Holder
The issue in GetHuman-crsrbs's own words
get into our account to post new items ... Cannot get into my email account as it says we need to establish a new email account. We only have one email and do not want to make another. Why can't we use our personal email and just change password?
we have items to remove from our account and we have items to add and we cannot get into our account.
i just want to remove those items that have sold now and then post new items.
We have been a customer for several years* not until our last posting did we have a "scam" issue with callers trying to buy an item with getting into our bank account or sending a check. We denied them purchase and i reported the incidents.
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Customer service issue
Reported by GetHuman-crsrbs
May 23rd, 2018 - 6 mons ago
I have an issue with Craigslist too
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Seen by 2 customers so far
Similar issue to 108 others
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GetHuman-crsrbs started working on this issue
May 23rd 2:21pm