i have a ctraftsman riding mower, model ***.*****. in september, both sisdes of the fra...

GetHuman-flinnny's customer service issue with Craftsman.com from January 2021

Help with my Craftsman.com issue
First: share to improve GetHuman-flinnny's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-flinnny's own words
i have a ctraftsman riding mower, model ***.*****. in september, both sisdes of the frame broke, making it totally inoperable. the first tech they sent confirmed this and told me to schedule follow-up tech to install new frame. at this time, i paid $***.** for the service call and who knows what. new frame was delivered to my address, and i scheduled *nd tech to do final repair. (the frame is warrented for five years, i've had mower * years.) *nd tech shows up and tells me they don't do frame repair. he calls his boss and tells me sears will replace mower. after ** calls to sears*black & decker, hours on hold, i am no closer to having this situation remedied than in september when it happened. i called * different numbers today and spent a total of ** minutes on hold with no one taking my call. my next step is to take this issue to court. i don't know what else to do. please advise.

GetHuman-flinnny did not yet indicate what Craftsman.com should do to make this right.

How GetHuman-flinnny fixed the problem

We are waiting for GetHuman-flinnny to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Craftsman.com's attention and get better help faster. Tap below to get started.
Having Craftsman.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-flinnny
Jan 4th, 2021 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 80 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman-flinnny started working on this issue
Jan 4th 7:53pm
GetHuman-flinnny indicated the issue is not fixed yet.
Jan 5th 2:26am