I have purchased * craftsman box cutters in the past * months. The first time, I purcha...

GetHuman-windoesh's customer service issue with Craftsman.com from August 2018

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The issue in GetHuman-windoesh's own words
I have purchased * craftsman box cutters in the past * months. The first time, I purchased it, I bought the set that has the mini one and the big one *(Craftsman * pc. Lockback Utility Knife Set) the other two times it was the regular size. (Craftsman Folding Lockback Utility Knife) The were all the ones that are the brown wood grain look. All of them have broke. I have used these box cutters for years and haven't had them break the way these have. Very disappointed!
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Craftsman.com

Customer service issue
Reported by GetHuman-windoesh
Aug 29th, 2018 - 2 mons ago
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Seen by 4 customers so far
Similar issue to 38 others
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Timeline
GetHuman-windoesh started working on this issue
Aug 29th 3:11pm
GetHuman-windoesh indicated the issue is not fixed yet.
Aug 30th 12:30am