door hesitates then closes - close garage door - does not touch floor

GetHuman624977's tech support issue with Craftsman.com from April 2018

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The issue and preferred resolution, in GetHuman624977's own words:
close garage door ... door hesitates then closes
does not touch floor
I trust that Craftsman.com will make this right and come up with a resolution that is fair.
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Craftsman.com

garage door opener
tech support issue
Reported by GetHuman624977
Apr 24th, 2018 - 3 mons ago
I have an issue with Craftsman.com too
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Seen by 1 customer so far
Similar issue to 32 others
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Timeline
GetHuman624977 started working on this issue
Apr 24th 4:19pm