I was scheduled to have my COX cable system installed today. I was preparing to do the...

GetHuman5144998's Complaint issue with Cox Communications from August 2020

Help with my Cox Communications issue
First: share to improve GetHuman5144998's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5144998 may need:
Account name, Account email, Account number, Account PIN, Account phone number, and Account service address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5144998's own words
I was scheduled to have my COX cable system installed today. I was preparing to do the interior work, but I didn't want to disconnect my existing cable, until the outside work was done. So I called COX to see how long it might be till the tech showed up. I was told that a crew had been out on the *th of August and completed the work. Why wouldn't they knock on the door and tell me what they had done? If they had I could have shown them what needed done. I have been out there, and they DID NOT do anything. I probably could do it myself, but I'm not about to. **Where I am right now, is if COX doesn't get the work done, I'm going to have to cancel my order. It takes about a half hour to get anyone on the phone, and when you do, they argue about something that I am standing there looking at. I am sure a tech would know a better way to do this job, but if I can't get them out here, I not going to be able to hook up the rest.

GetHuman5144998 did not yet indicate what Cox Communications should do to make this right.

I have an issue with Cox Communications too
How GetHuman5144998 fixed the problem

We are waiting for GetHuman5144998 to fix the problem and share the solution with the rest of us customers.

Please help with my Cox Communications issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Cox Communications customer problems.
How Do I Sign Up for Cox Communications Service?How Do I Lower My Cox Communications Bill?What Questions Should I Ask Cox When Shopping for an Internet Provider?Does Cox Have the Best Customer Satisfaction for Internet Service?How Do I Switch My Internet Provider to Cox?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
RE: CIC **-****** * COX COMMUNICATIONS****Regarding the issues I have with Cox Co...Billing dispute with Cox Communications.*Cox said they didn’t receive payment for...
FIX: Go to billing on-line chat, continue insisting for e-mail address or phone nu...I can no longer afford my Cox cable bill. I have been with Cox for about ** year...I received a bill today for two months, indicating I was delinquent in my payment...I just want to pay my bill which Cox is making extremely difficult. I cannot set...Our landline drops calls often and Cox techs came out but could not figure out wh...Foreign person talked me into bundling when I really didn’t want it and I couldn...My cable is out I'm a plug on the tall black box came out and we put it back in a...It got increased without my lniwledge
Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
Having Cox Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Cox Communications

Complaint issue
Reported by GetHuman5144998
Aug 8th, 2020 - 2 years ago
I have an issue with Cox Communications too
Not resolved
Seen by 17 customers so far
Similar issue to 589 others
0 customers following this

Timeline

GetHuman5144998 started working on this issue
Aug 8th, 2020 9:16pm
GetHuman5144998 indicated the issue is not fixed yet.
Aug 10th, 2020 12:20am
GetHuman5144998 indicated the issue is not fixed yet.
Aug 10th, 2020 12:21am
GetHuman5144998 indicated the issue is not fixed yet.
Aug 10th, 2020 12:21am

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies