Billing dispute with Cox Communications.*Cox said they didn’t receive payment for last...

GetHuman-jphuber's customer service issue with Cox Communications from April 2020

Help with my Cox Communications issue
The issue in GetHuman-jphuber's own words
To take off last months bill which I paid ... Billing dispute with Cox Communications.*Cox said they didn’t receive payment for last month. Have canceled check stating cox cashed check. Have chatted with two representatives even sent them a photo of check and cox endorsements
Remove last months debt
*** years
How GetHuman-jphuber fixed the problem
Go to billing on-line chat, continue insisting for e-mail address or phone number to talk to someone in billing.*e-mail finally given with a claim number contact *****@***.com.
Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
Having Cox Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Cox Communications

Cox live chat
Customer service issue
Reported by GetHuman-jphuber
Apr 7th, 2020 - a year ago
Not resolved
GetHuman-jphuber shared how to fix
Seen by 19 customers so far
Similar issue to 472 others
0 customers following this
Items needed
Account name
Account email
Account number
Account PIN
Account phone number
Account service address

Timeline

GetHuman-jphuber started working on this issue
Apr 7th, 2020 5:36pm
GetHuman-jphuber indicated the issue is not fixed yet.
Apr 7th, 2020 5:38pm
GetHuman-jphuber indicated the issue is not fixed yet.
Apr 7th, 2020 5:38pm
GetHuman-jphuber indicated the issue is not fixed yet.
Apr 7th, 2020 5:38pm
GetHuman-jphuber indicated the issue is not fixed yet.
Apr 7th, 2020 9:52pm
GetHuman-jphuber indicated the issue is not fixed yet.
Apr 7th, 2020 9:53pm
GetHuman-jphuber indicated the issue is not fixed yet.
Apr 7th, 2020 9:53pm
GetHuman-jphuber indicated the issue is not fixed yet.
Apr 8th, 2020 9:57pm
GetHuman-jphuber indicated the issue is not fixed yet.
Apr 8th, 2020 9:59pm
GetHuman-jphuber indicated the issue is not fixed yet.
Apr 8th, 2020 9:59pm
GetHuman-jphuber indicated the issue is not fixed yet.
Apr 8th, 2020 10:01pm
GetHuman-jphuber confirmed the issue is fixed. Hooray!
Apr 11th, 2020 6:08am
GetHuman-jphuber confirmed the issue is fixed. Hooray!
Apr 11th, 2020 6:12am
GetHuman-jphuber indicated the issue is not fixed yet.
Apr 13th, 2020 1:15pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers