Today is July *th. We had a scheduled install for cameras for today between the hours o...

GetHuman-jakesrvg's customer service issue with Cox Communications from July 2019

Help with my Cox Communications issue
The issue in GetHuman-jakesrvg's own words
Today is July *th. We had a scheduled install for cameras for today between the hours of *am-**am. When it got **:** and I hadn't heard from anyone I called Cox Communications I began the task of calling C.C. They informed me after I spoke to * different people...yes * DIFFERENT people , that the tech had advised them that he was here just after *a.m. and that nobody was here. The owner Dallas Cooper and myself Alicia (the secretary) were here ON THE LOT AT **** Watson Blvd well before *a.m. and we have not seen ANY COX COMMUNICATION TECHNICIANS HERE. We are sometimes out back or in the bathroom, but we also NEVER GOT A CALL INFORMING US HE WAS ON HIS WAY OR THAT HE WAS ON THE PROPERTY. There is no miscommunication here. We are very angry, and understandably mad. This appointment time was perfect for us because we had sales scheduled after installation as so no customers would be in the tech's way. Customer Service urged us to continue to reach out to Cole, our Sales Rep in the hopes that he may reach his manager and together this issue could be resolved today. No response from him today either.*** Note that one of the customer service reps advised us that this appointment had been rescheduled for the **th. This is completely unacceptable**

GetHuman-jakesrvg did not yet indicate what Cox Communications should do to make this right.

How GetHuman-jakesrvg fixed the problem
issue(s) resolved. Thank you guys
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Cox Communications

Customer service issue
Reported by GetHuman-jakesrvg
Jul 5th, 2019 - 3 years ago
Fixed
Seen by 19 customers so far
Similar issue to 1321 others
0 customers following this
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Timeline

GetHuman-jakesrvg started working on this issue
Jul 5th, 2019 4:36pm
GetHuman-jakesrvg indicated the issue is not fixed yet.
Jul 5th, 2019 8:45pm
GetHuman-jakesrvg confirmed the issue is fixed. Hooray!
Jul 8th, 2019 5:34pm

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