I just got off the phone with your “loyalty” department never have I been treated so ru...

GetHuman-dorazun's customer service issue with Cox Communications from February 2019

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I always have to call and they go thru an hour or better but eventually they will give what they call a promotional deal to lower my bill ... I just got off the phone with your “loyalty” department never have I been treated so rude. After *** years of having Cox service always paying my bill on time now that I am old and on a fixed income you tell me oh well your screwed we don’t care that you are on a fixed income. You just keep jacking up my bill every month till I cannot afford it! Maybe Dish is better everyone says so I am just blown away by the poor customer service or “loyalty” to your long standing customers!!!!
I think they don't care it is not they don't realize they do not care about their customer on a fixed income
reasonable rate ? Better deal for seniors?
** years of service never late on a bill pay on time all the time
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Cox Communications

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Customer service issue
Reported by GetHuman-dorazun
Feb 7th, 2019 - 3 mons ago
I have an issue with Cox Communications too
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GetHuman-dorazun started working on this issue
Feb 7th 10:02pm
GetHuman-dorazun indicated the issue is not fixed yet.
Feb 7th 10:03pm
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Feb 7th 10:04pm
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Feb 7th 10:04pm